Fixing the SSL: CERTIFICATE_VERIFY_FAILED issues with the Python API

The Python API relies on a list of certificates that is bundled with the API and on your machine in order to connect to the various webservices ShotGrid uses. Unfortunately, new certificate authorities can be released and those might not be bundled with the Python API or OS.

While our Python API comes with a very recent copy of the certificates, as of February 21st 2019, there’s a bug that prevents the API from using those certificates for Amazon S3 uploads, even if you are using the latest version of the API. For background please see this AWS blog post. To remediate the situation temporarily, you can try the following solutions.

Note : These are temporary workarounds and we’re looking into a long-term solution.

Preferred Solution

Add the required CA certificate to the Windows Certificate Store. Windows 7 users may have to first upgrade to PowerShell 3.0 in order to use this solution, or alternatively use certutil to add the required certificate.

  1. Start an elevated PowerShell by right-clicking Start and then left-clicking Windows PowerShell (Admin)

  2. Paste the following commands into the PowerShell window and then press Return to execute:

     $cert_url = ""
     $cert_file = New-TemporaryFile
     Invoke-WebRequest -Uri $cert_url -UseBasicParsing -OutFile $cert_file.FullName
     Import-Certificate -FilePath $cert_file.FullName -CertStoreLocation Cert:\LocalMachine\Root
  3. If details of the added certificate bearing thumbprint 925A8F8D2C6D04E0665F596AFF22D863E8256F3F are displayed then the operation is complete and PowerShell can be closed.

Alternative Solutions

If you are using the Python API only

  1. Upgrade to the Python API v3.0.39

  2. a. Set ShotGrid_API_CACERTS to /path/to/shotgun_api3/lib/httplib2/cacerts.txt


    b. Update your scripts and set the ca_certs=/path/to/shotgun_api3/lib/httplib2/cacerts.txt when instantiating the Shotgun object.

If you are using Toolkit

  1. Upgrade to the latest version of the Toolkit API via the tank core command or by updating the core/core_api.yml file of your pipeline configuration, depending on how you deploy Toolkit.

  2. Download an up-to-date list of certificates at

  3. Set ShotGrid_API_CACERTS to the location where you saved this file. Toolkit doesn’t allow you to specify the ca_certs parameter when creating connections the way the Python API does.

If you can’t update the Python API or Toolkit

  1. Download an up-to-date list of certificates at

  2. Set the SSL_CERT_FILE environment variable to the location where you saved this file.

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